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55篇 您的检索式：作者名="Kandampully"

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	题名	作者	年代	出处	被引量
1	Relationships and impacts of service quality,perceived value,customer satisfaction,and image:an empirical study显示文摘	HUH H KANDAMPULLY J JUWAHEER T D		0，，02：	1
2	Buying environment characteristics in the context of e-service显示文摘	Jung-Hwan Kim Minjeong Kim Jay Kandampully	2009	European Journal of Marketing2009，，9：	1
3	Quality management in retailing through service-product design 显示文摘		1997	Total Quality Management1997，8，1：	1
4	Innovation in logistic services and the new business model 显示文摘	Chapman R L Soosay C Kandampully J	2003	International Journal of Physical Distribution & Logistics Management2003，33，7：	1
5	Buying environment characteristics in the context of e-service显示文摘	KIM J H KIM M KANDAMPULLY J	2009	European Journal of Marketing2009，43，910：	1
6	Innovation in logistic services and the new business model:A conceptual framework显示文摘	Chapman R L Soosay C Kandampully J	2003	International Journal of Physical Distribution & Logistics Management2003，33，7：	1
7	The Impact of Demand Fluctuation on the Quality of Service: A Tourism Industry Example显示文摘	Kandampully J	2000	Managing Service Quality2000，10，1：	1
8	Innovation in lo- gistic services and the new business model 显示文摘	CHAPMAN R L SOOSAY C KANDAMPULLY J	2003	International Journal of Physical Distribution &Logistics Management2003，33，7：	1
9	Customer Loyalty in the Hotel Industry:The Role of Customer Satisfaction and Image显示文摘	Kandampully J Suhartanto D	2000	International Journal of Contemporary Hospitality Management2000，12，6：	1
10	The dynamics of service clusters : Aphenomenon for fur- ther study 显示文摘	Jay Kandampully	2001	Managing Service Quality2001，，11：	1
11	Relationships and impacts of service quality,perceived value, customer satisfaction,and image:an empirical study 显示文摘	Hsin-Hui Hu Jay Kandampully Thanika Devi Juwaheer	2009	The Service Industries Journal2009，29，02：	1
12	Innovation in logistic services and the new business model :A conceptual framework显示文摘	Ross L Chapman Claudine Soosay Jay Kandampully	2003	International Journal of Physical Distribution & Logistics Management2003，33，7：	1
13	Managing brands and customer engagement in online brand communities显示文摘	Jochen Wirtz Anouk den Ambtman Josée Bloemer Csilla Horváth B. Ramaseshan Joris van de Klundert Zeynep Gurhan Canli Jay Kandampully	2013	Journal of Service Management2013，，3：	1
14	Consumercomplaints and recovery through guaranteeing self-service technology 显示文摘	Rohertson N McQuilken L Kandampully J	2012	Journal of Consumer Behavior2012，11，1：	1
15	The dynamics of service clusters:a phenomenon for further study显示文摘	Kandampully J	2001	Managing Service Quality2001，11，2：	1
16	Innovation in logistic services and the new business model 显示文摘	Chapman R L Soosay C Kandampully J	2003	International Journal of Physical Distribution & Logistics Management2003，33，7：	1
17	Innovation as the core competency of a service organisation: the role of technology, knowledge and networks 显示文摘	Kandampully J	2002	European Journal of Innovation Management2002，5，1：	1
18	Con-sumer Complaints and Recovery through Guaranteeing Self-service Technology显示文摘	Robertson Nichola McQuilken Lisa Kandampully Jay		0，，01：	1
19	The impact of demand fluctuation on the quality of service: A tourism industry example 显示文摘	Kandampully J	2000	Managing Service Quality2000，10，1：	1
20	Innovation as the core competency of a service organization : the role of technology, knowledge and network 显示文摘	KANDAMPULLY J	2002	European Journal of Innovation Management2002，5，1：	1

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