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552篇 您的检索式：期刊名="Total Quality Management"

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	题名	作者	年代	出处	被引量
1	On the limited value of cost of quality models显示文摘	FreieslebenJ	2004	Total Quality Management & Business Excellence2004，15，7：	1
2	Company quality assessment显示文摘		1993	Total Quality Management1993，8，：	1
3	An analysis of B2B relationship quality among Ira- nian managers: a comparison between Iranian and English managers 显示文摘	NAUD6 P	2007	Total Quality Management & Business Excellence2007，18，8：	1
4	An Empirical Assessment and Applica- tion of SERVQUAL in a Mainland Chinese Department Store 显示文摘	Xiande Zhao	2002	Total Quality Management2002，13，2：	1
5	The Drivers of Customer Satisfaction and Loyalty from Denmark 显示文摘	MAETENSEN A GRONHOLDT L KRISTENSEN K	2000	Total Quality Management2000，11，46：	1
6	Integrating Kano's model into web-community service quality 显示文摘	KUO Ying-feng	2004	Total Quality Management & Business Excellence2004，15，7：	1
7	Improving quality through value stream mapping: a case study of a physician' s clinic显示文摘	Lummus R R Vokurka R J Rodeghlero B	2006	Total Quality Management2006，17，8：	1
8	The economic effects of quality improvement显示文摘	Freiesleben J	2005	Total Quality Management & Business Excellence2005，16，7：	1
9	Modelling Customer Satisfaction and Loyalty on Aggregate Levels: Experience from the ECSI Pilot Study 显示文摘	Claes Cassel Jan A Eklof	2001	Total Quality Management2001，12，78：	1
10	Examination of Brand Knowledge, Perceived Risk and Consumers' Intention To Adopt An Nline Retailer显示文摘	Feng He	2003	Total Quality Management & Business Excellence2003，，6：	1
11	Process Performance Measurement System:A Tool to Support Process-based Organizations显示文摘	PETER KUENG	2000	Total Quality Management2000，11，1：	1
12	A proposed model of consumer loyalty in the retailing sector based on the Kuwaiti experience 显示文摘	Ahmad A1-Awadi	2002	Total Quality Management2002，13，10：	1
13	Hidden quality costs and the distinction between quality cost and quality los显示文摘	Giakatis G Enkawa T Washitani K	2001	Total Quality Management2001，12，2：	1
14	Multi-response robust design by principal component analysis显示文摘	Su C T Tong L I	1997	Total Quality Management1997，8，6：	1
15	Factors affecting the effects of service recovery from an integrated point of view 显示文摘	Wen-Bao Lin		Total Quality Management & Business Excellence0，2011，4：	1
16	Customer,consumer and user involvement in product development:a framework and a review of selected methods显示文摘	KAULIO M A	1998	Total Quality Management1998，9，1：	1
17	An Integration of Balanced Scorecards and Data Envelopment Analysis for Firm's Bench- marking Management, 显示文摘	Chiang Chwan- Yi Lin Binshan	2009	Total Quality Management & Busi- ness Excellence2009，20，11：	1
18	The importance of market orien-tation, learning orientation, and quality orientation ca- pabilities in TQM: an example from Taiwanese software industry 显示文摘	Wang E T G Wei H L	2005	Total Quality Management2005，16，10：	1
19	Integrating Kano' s model into Web-community service quality显示文摘	KUO Y	2004	Total Quality Management and Business Excel- lence2004，15，7：	1
20	The Relationship Between Customer Satisfaction and Loyalty:Cross-industy Differences显示文摘	Martensen A Kristensen K	2000	Total Quality Management2000，，11：	1

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