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27篇 您的检索式：作者名="Davidow M"

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	题名	作者	年代	出处	被引量
1	Organizational responses to customer complaints: What works and what doesn't 显示文摘	Davidow M	2003	Journal of Service Research2003，5，3：	1
2	The economics of health care quality and medical errors显示文摘	Andel C1 Davidow Sir Hollander M	2012	J Health Care Finance2012，39，1：	1
3	Understanding and influencing consumer complaint behavior: improving organizational complaint manage- ment显示文摘	Davidow M Dacin P A	1997	Advances in Consumer Research1997，24，：	1
4	Have You Heard the Word? The Effects of Word of Mouth on Perceived Justice,Satis faction and Repurchase Intentions Following Com plaint Handling 显示文摘	DAVIDOW M	2003	Journal of Consumer Satisfaction Dissatisfaction and Complaining Behavior2003，16，1：	1
5	Understanding and influencing consumer complaint behavior: Improving organizational complaint management 显示文摘	Davidow M Dacin PA	1997	Advances in Consumer Research1997，24，5：	1
6	Organizational Responses to Customer Complaints:What Works and What Doesn'显示文摘	Davidow M	2003	Journal of Service Research2003，5，3：	1
7	More on the rale of switching costs in service markets: A research note显示文摘	CHEBAT J C DAVIDOW M BORGES A	2011	Journal of Business Research2011，64，8：	1
8	Organizational responses to customer complaints: what works and what doesn't 显示文摘	Davidow M	2003	Journal of Service Research2003，5，3：	1
9	Understanding and influencing consumer complaint behavior:Improving organizational complaint management显示文摘	DACIN P A	1997	Advances in Consumer Research1997，24，：	1
10	Organizational responses to customer complaints-what works and what doesn' t 显示文摘	Davidow M	2003	Journal of Service Research2003，，5：	1
11	Organizational responses to customer complaints:What works and what doesn't显示文摘	Davidow M	2003	Journal of Service Research2003，5，3：	1
12	Animosity on the home front:The Intifada in Israel and its impact on consumer behavior显示文摘	Shoham A Davidow M Klein J G	2006	Journal of International Marketing2006，14，3：	1
13	Understanding and Influencing Consumer Complaint Behavior: hnpmving Organizational Complaint Management 显示文摘	Davidow M and Dacin P A	1997	Advances in Consumer Research1997，24，1：	1
14	Organizational Responses to Customer Complaints:What Works and What Dosen't显示文摘		2003	Journal of Service Research2003，5，3：	1
15	Haveyouheardtheword?theeffectsofwordofmouthonperceivedjustice,satisfactionandrepurchaseintentionsfollowingcomplainthandling显示文摘	DAVIDOW M	2003	JournalofConsumerSatisfaction DissatisfactionandComplainingBehavior2003，16，1：	1
16	Animosity on the home front: The Intifada in Israel and its impact on consumer behavior 显示文摘	Shoham A Davidow M Klein J G	2006	Journal of International Marketing2006，14，3：	1
17	Organizational responses to customer com- plaints: what works and what doesn' t显示文摘	Davidow M	2003	Journal of Ser- vice Research2003，5，3：	1
18	Virtual Corporation 显示文摘	Malone M Davidow W	1992	Forbes1992，12，7：	1
19	The effects of organizational complaint responses on consumer satisfaction, word of mouth activity and repurchase intentions显示文摘	Davidow M Leigh J H	1998	Journal of Consumer Satisfaction Dissatisfaction and Complaining Behavior1998，11，：	1
20	Understanding and influencing consumer complaint behavior: Improving organizational complaint management 显示文摘	Davidow M Dacin P A	1997	Advances in Consumer Research1997，，24：	1

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